ZenResolve payment scheduler
I had the pleasure of designing a payment scheduler web application for ZenResolve. The goal of this B2C product is to give customers in collections the ability to set up and customize a payment plan as much as possible that works for them.
Role
UX designer
Deliverables
Mockup, High-fidelity prototype, design system
Date
April-June 2020
The challenge:
How do we give users the ability to customize their collection payment plan while keeping the user flow simple with minimum steps?
Solution 1: Visually present 3-step cards
We simplified the flow into “3 simple steps,” payment period (with savings if users select a shorter period), payment frequency, and the number of payments. The users can decide what works best for them and their financial situation.
Solution 2: Users can select their own payment method
Solution 3: Allow users to file a dispute online
In the past, ZenResolve customers had to contact customer service agents to file a dispute. The new flow will allow the users to file a dispute and upload any supporting documents directly in the application.
Ensuring responsive design
